SETU · legal
Grievance redressal
If something on SETU is inaccurate, unfair or mishandled, you can ask for a human review.
Last updated 26 August 2026
How to raise a grievance
Email grievance@setu.careers from your registered address with the conversation or proof reference, what happened and the outcome you are seeking.
What happens next
The pilot operator acknowledges receipt through the registered address, preserves the relevant audit trail and assigns the request for human review. We may ask only for information needed to verify identity or investigate the record. Operators follow the published pilot runbook and record the resolution without placing private content in logs.
Escalation
If the first response does not resolve the issue, reply to the same case and request escalation to SETU Grievance Officer, the designated Grievance Officer. The case history stays attached.
Business contact
SETU Grievance Officer, Grievance Officer · grievance@setu.careers
Questions about these terms or your data? Write to privacy@setu.careers.