Support Engineer

Backwater Cloud · Kochi, Kerala

₹5–8 LPAverified band· Hybrid · 2 days in office, Infopark

Be the person customers trust when something breaks. Technical support with real access to engineering — you escalate as a peer, not a ticket-forwarder.

What you would do

Diagnose and resolve customer issues against our API and dashboard
Own incident communication during a support rotation
Feed recurring problems back to engineering with evidence

What Backwater Cloud has published

Shown before you apply — and the employer is held to it once you are talking.

Pay actually paid: ₹5.6 LPA and ₹6.9 LPA — the last two hires in this band
Team attrition: 16% a year
Median tenure: 21 months
On-call reality: One week in five on the support rotation, 8am–8pm. No overnight.
Why the last person left: Moved into a product role internally after two years.
The real first 90 days: Resolve supervised API cases, join incident communication and own one recurring-problem review.
Notice period: 30 days
They reply within: 24 hours — and you will see if they do not.

Proof this role needs

Verify these once on SETU and reuse them. You will know you qualify before you spend an evening on it.

Incident responseWork sample
A SETU work sample — resolve three simulated incidents
Technical support experienceAttested employment
At least 12 months, attested

Employer response record

SETU could not load the aggregate response record right now.

Privacy-safe aggregate · current commitment 24h

Start reciprocal match

You release your first tier of proof; Backwater Cloud releases the verified requisition and pay band in return. You never show more than they do.

Start with your proof